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100% Pass Salesforce - High Hit-Rate Salesforce-AI-Specialist Valid Dumps Questions

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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Topic
Details

Topic 1

Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.

Topic 2

Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.

Topic 3

Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

Topic 4

Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.

Topic 5

Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.

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Salesforce Certified AI Specialist Exam Sample Questions (Q90-Q95):

NEW QUESTION # 90
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.
What should the AI Specialist do to meet this requirement?

A. Create a prompt template for product tutorials and guides.
B. Add an Answer Questions custom field in the product object for tutorial instructions.
C. Publish product tutorials and guides as Knowledge articles.

Answer: C

Explanation:
* Context of the QuestionUniversal Containers (UC) wants its support agents to use Agentforce to ask questions about product tutorials and product guides. Agentforce typically references knowledge sources to provide accurate and contextual responses.
* Why Knowledge Articles?
* Centralized Repository: Publishing product tutorials and guides as Knowledge articles in Salesforce ensures that the information is readily available and searchable by Agentforce.
* AI Integration: Salesforce's AI solutions, including Agentforce, can often be configured to pull content directly from Salesforce Knowledge articles, giving users on-demand answers without manual data duplication.
* Maintenance & Updates: Storing content in Salesforce Knowledge simplifies content updates, versioning, and user permissions.
* Why Not the Other Options?
* Option A (Create a Prompt Template): Creating a prompt template alone does not solve how the underlying content (tutorials, guides) is stored or accessed by Agentforce. Prompt templates shape the queries/responses but do not provide the knowledge base.
* Option B (Add an Answer Questions Custom Field): A single field on the product object is insufficient for the depth of information found in tutorials and guides. It also lacks the robust search and user-friendly interface that Knowledge articles provide.
* ConclusionTo ensure Agentforce can effectively retrieve and deliver accurate information about products,publishing product tutorials and guides as Knowledge articlesis the recommended approach.
Salesforce AI Specialist References & Documents
* Salesforce Documentation:Set Up Salesforce KnowledgeDiscusses how to publish articles for easy access by AI-driven assistants and support teams.
* Salesforce AI Specialist Study GuideExplains best practices for feeding knowledge sources to generative AI and Agentforce.

NEW QUESTION # 91
An AI Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.
What is the correct method for the AI Specialist to assign actions to an Agent?

A. Assign the action to a Topic first on Action Builder.
B. Assign the action to a Topic first on the Agent Actions detail page.
C. Assign the action to a Topic First in Agent Builder.

Answer: A

Explanation:
Action Builder is the central place in Salesforce Agentforce where you define and manage actions that your AI agents can perform. This includes connecting actions to various tools and systems.
Topics in Agentforce represent the different tasks or intents that an AI agent can handle. By assigning an action to a Topic in Action Builder, you're essentially telling the agent, "When you encounter this type of request or situation, perform this action."

NEW QUESTION # 92
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?

A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
B. The number of tokens that can be processed by the LLM varies with total user demand.
C. The number of tokens generated by the dynamic nature of the prompt template will vary by record.

Answer: C

NEW QUESTION # 93
When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A. Einstein Reply Recommendations
B. Einstein Grounding
C. Einstein Service Replies

Answer: C

Explanation:
When a customer chat is initiated, Einstein Service Replies provides generative AI replies or draft emails based on recommended Knowledge articles. This feature uses the information from the Salesforce Knowledge base to generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.
Option B is correct because Einstein Service Replies is responsible for generating AI-driven responses based on knowledge articles.
Option A (Einstein Reply Recommendations) is focused on recommending replies but does not generate them.
Option C (Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.
Reference:
Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm

NEW QUESTION # 94
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?

A. Field Generation
B. Record Summary
C. Sales Email

Answer: A

Explanation:
The correct answer is Field Generation because this template type is designed to dynamically populate form fields with content generated by a large language model (LLM). In this scenario, leadership wants a dynamic form field that contains a summary or description generated by AI to aid customer interactions. Additionally, they want to keep a human in the loop, meaning the generated content will likely be reviewed or edited by a person before it's finalized, which aligns with the Field Generation prompt template.
* Field Generation: This prompt type allows you to generate content for specific fields in Salesforce, leveraging large language models to create dynamic and contextual information. It ensures that AI content is available within the record where needed, but it allows human oversight or review, supporting the "human-in-the-loop" strategy.
* Sales Email: This prompt type is mainly used for generating email content for outreach or responses, which doesn't align directly with populating fields in a form.
* Record Summary: While this option might seem close, it is typically used to summarize entire records for high-level insights rather than filling specific fields with dynamic content based on AI generation.
Salesforce AI Specialist References:
* You can explore more about these prompt templates and AI capabilities through Salesforce documentation and official resources on Prompt Builder: https://help.salesforce.com/s/articleView?
id=sf.prompt_builder_templates_overview.htm

NEW QUESTION # 95
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