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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. The Registered Certification Body
B. Top management
C. Any process owner
D. A consultancy organization

Answer: B

NEW QUESTION # 25
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. It is mandatory for a service provider to conform to all parts of the standard
B. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
C. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
D. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

Answer: B

NEW QUESTION # 26
Which is not an example of configuration information for a CI?

A. Status
B. Unique identification
C. Relationship with other Cis
D. Feature of a service

Answer: D

NEW QUESTION # 27
What should be done to handle risks and opportunities?

A. Determine, document, and plan actions
B. Plan, do, check, and act using Deming's cycle
C. Record, classify, fulfill, and close
D. Avoid, reduce, and transfer

Answer: A

NEW QUESTION # 28
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Release and deployment management
B. Service desk
C. Configuration management
D. Change management

Answer: D

NEW QUESTION # 29
......

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