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If you are a professional in the field service industry and want to demonstrate your expertise in using Salesforce technology to improve field service operations, then the Salesforce Field-Service-Consultant Certification Exam is the right choice for you. By passing Field-Service-Consultant exam, you can validate your knowledge and skills and increase your career opportunities in this field.

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Salesforce Field-Service-Consultant Exam is a comprehensive exam that requires a significant amount of preparation. Salesforce recommends that individuals who are interested in taking the exam have at least six months of experience working with Salesforce Field Service. Additionally, Salesforce recommends that individuals take the Field Service Lightning Administration course before attempting the exam. This course covers all the essential topics required for the exam and provides hands-on experience with the Field Service application.

Salesforce Certified Field Service Consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Orders and Order Products.
B. Use Work Orders and define a hierarchy.
C. Use Products and Product Families.
D. Use Assets and define a hierarchy.

Answer: D

Explanation:
This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. References:https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5

NEW QUESTION # 28
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record.
B. Auto-generated scheduled Service Appointments will be shared with resources.
C. The Service Appointment's parent record can be shared with the assigned resource.
D. Make the dispatcher the assigned resource on the Service Appointments.

Answer: A,B

Explanation:
Explanation
A Service Appointment can be shared by clicking Sharing on the record if manual sharing is enabled in Field Service settings[51]. Auto-generated scheduled Service Appointments will be shared with resources if automatic sharing is enabled in Field Service settings[52]. The Service Appointment's parent record can be shared with the assigned resource, but this would not affect the sharing of the Service Appointment itself.
Making the dispatcher the assigned resource on the Service Appointments would not make sense if they are not performing field service tasks. References:
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_manual.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_automatic.htm&type=5

NEW QUESTION # 29
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

A. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
C. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Answer: B

Explanation:
Explanation
A Service Appointment with a single Work Order with Work Order Line Items for each Asset allows servicing multiple Assets at a customer site during a single visit with minimal impact for the customer and consolidated work for the Technician[28. Creating and scheduling independent Work Orders for each Asset, each with a Service Appointment, would create unnecessary complexity and duplication. Creating designated Time Slots to ensure appropriate time is held to accommodate these types of visits would not address the requirement of servicing multiple Assets. Creating a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment, would create redundant service appointments for the same visit. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 30
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A. Include a Match Fields work rule.
B. Check 'Keep TheseAppointments Scheduled'.
C. Assign a high efficiency score.
D. Link rules to Relevance Groups.

Answer: A

Explanation:
Match Fields work rules are rules that restrict travel distance between home location and first appointment location for resources[64]. Including a Match Fields work rule would allowlimiting contractors to travel a maximum of 50 minutes from home by setting up criteria such as travel distance less than or equal to 50 minutes between home location field and first appointment location field[65]. Linking rules to Relevance Groups would not limit travel distance between home location and first appointment location for resources.
Relevance Groups are groups of rules that apply only to specific types of services such as emergency or preventive maintenance[66]. Assigning a high efficiency score would not limit travel distance between home location and first appointment location for resources. Efficiency score is a metric that measures how well resources use their working hours based on factors

NEW QUESTION # 31
Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. An Entitlement Process must be applied to both Cases and Work Orders.
B. Milestones for Work Orders can be configured in Setup.
C. A single Milestone can be added to both Case and Work Order Entitlement Processes.
D. A new Entitlement Process requires selecting a single Entitlement Process Type.
E. Milestones for Work Orders can be set up from the metadata API.

Answer: B,D,E

Explanation:
These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. References:https://help.
salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5

NEW QUESTION # 32
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