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WGU Information-Technology-Management題庫更新 & Information-Technology-Management考古題更新
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最新的 Courses and Certificates Information-Technology-Management 免費考試真題 (Q20-Q25):
問題 #20
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
答案:C
問題 #21
Which tool can be used to list project tasks vertically against project time frame listed horizontally?
答案:D
解題說明:
* Definition of a Gantt Chart:
* A Gantt chart is avisual toolused to list project tasks vertically and plot the time frame horizontally.
* It displaystask durations, dependencies, and progress, helping in scheduling and tracking.
* Key Features of a Gantt Chart:
* Represents tasks as horizontal bars proportional to their duration.
* Helps identify task sequencing and overlaps.
* Incorrect Options Analysis:
* A. PERT Chart:Used for analyzing project timelines and task dependencies but not for plotting tasks against a timeline.
* B. Project Model:Not a visual tool; it's a conceptual representation of the project process.
* C. Venn Diagram:Used for illustrating logical relationships, not task scheduling.
References and Documents of Information Technology Management:
* PMBOK Guide (Project Scheduling Tools).
* ITIL Project Management Best Practices (Axelos).
問題 #22
Which term describes a type of computer built using environment-friendly materials and designed to save energy?
答案:B
解題說明:
* Definition of Green Computers:
* Agreen computeris designed usingenvironmentally friendly materialsand technologies aimed at reducing the environmental footprint. These computers prioritize energy efficiency, recyclability, and sustainable production practices.
* Features of Green Computers:
* Use of recyclable and non-toxic materials.
* Energy-efficient components to minimize power consumption.
* Adherence to environmental standards likeEnergy StarandEPEATcertifications.
* Incorrect Options Analysis:
* Workstation, Personal, and Serverdescribe categories based on usage or functionality, not environmental considerations.
References and Documents of Information Technology Management:
* "Green IT and Sustainability" (Gartner Whitepaper).
* Energy Star Certification Guidelines (U.S. Environmental Protection Agency).
問題 #23
Which basic business system serves operational level analysts in an organization?
答案:A
解題說明:
* Definition of Transaction Processing System (TPS):
* A TPS handles theday-to-day business transactionsof an organization, such as sales, payroll, order processing, and inventory tracking.
* It is designed foroperational-level analystswho need to process large volumes of routine transactions efficiently.
* Purpose of TPS:
* Ensures the integrity and accuracy of business transactions.
* Provides operational data required for other systems like Decision Support Systems (DSS) or Management Information Systems (MIS).
* Incorrect Options Analysis:
* A. Optimization Analysis System (OAS):Not a standard system type in IT management.
* B. Decision Support System (DSS):Focuses on tactical and strategic decision-making.
* D. Executive Information System (EIS):Caters to high-level executives, not operational-level analysts.
References and Documents of Information Technology Management:
* "Foundations of IT Systems" (McGraw-Hill Education).
* ITIL Foundation Documentation (Axelos).
問題 #24
Which statement describes the analysis phase of the systems development life cycle (SDLC)?
答案:D
解題說明:
* Analysis Phase in SDLC:
* Theanalysis phaseinvolves gathering detailed requirements from stakeholders to ensure the system aligns withbusiness needs.
* This phase translates high-level goals intospecific functions, operations, and deliverables.
* Key Activities in the Analysis Phase:
* Engaging stakeholders and subject-matter experts.
* Documenting requirements in detail (e.g., user stories, use cases).
* Identifying potential constraints and refining goals.
* Incorrect Options Analysis:
* A. Physically constructing software:Part of the development phase.
* B. Desired features descriptions:Happens in the design phase.
* D. High-level strategy:Belongs to the planning phase.
References and Documents of Information Technology Management:
* "SDLC Analysis Phase Best Practices" (Gartner).
* ITIL Requirement Gathering Framework (Axelos).
問題 #25
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